How to update your Kenya Power prepaid meter tokens

All customers on Kenya Power’s prepaid meters (token meters) will now be required to update their meters to enable them to continue enjoying access to electricity.

Kenya Power says the update is part of an ongoing global exercise that targets all prepaid meters that use the Standard Transfer Specification (STS)- a universal method to transfer tokens to prepaid meters while ensuring the security of generated tokens.

The company has set the end of August 2024 as the deadline for the update of all prepaid meters within the network in Kenya.

“A total of 7.4 million prepaid meters are targeted for this exercise. All prepaid meters that will not have been updated by the deadline date will stop accepting the tokens after the deadline date. Because of this, we have put in place elaborate measures to ensure that all our customers are fully empowered and assisted in updating their meters to continue to enjoy our services,” said Kenya Power’s Managing Director & CEO, Dr. (Eng.) Joseph Siror.

To update their prepaid meter tokens customers will receive two codes from Kenya Power when they purchase tokens. They will be required to key the codes to their meter following the steps indicated in the SMS before loading the new token. 

In other instances, Kenya Power will send the codes directly to the customers who haven’t purchased tokens to notify them to update their meters. 

‘’The process is simple and free,” said Dr. (Eng.) Siror.

The update will not impact existing tokens that are already loaded into the meter. However, customers are advised to load any previously purchased tokens before updating their meters as failure to do so will render them invalid.

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