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Bolt rolls out Driver Selfie Check feature to enhance safety and security on its platform


Bolt has rolled out a driver selfie check feature on its platform to enhance safety and also prevent driver impersonation and account sharing.

The feature entails requesting drivers to take selfies when they come online, in order to verify their identity and ensure that the details provided in the app correspond with the shared photos. Bolt says this feature will help to maintain the overall safety of users on the platform.

Once a driver goes online, they will be prompted to take a selfie to verify their identity. Should the selfie not match previously shared driver details, the driver will be restricted from offering their services on the platform until their details are verified.

“The safety of riders and drivers on our platform remains of utmost priority. This is why Bolt continues to innovate and provide superior safety features,” said Linda Ndungu, Bolt Country Manager.

”Our mission revolves around offering affordable, quality and safe services and through this new driver selfie check feature, we aim to offer a safe rider mobility experience to all users on our platform. The new feature will discourage driver impersonation and continue to strengthen our mobility service by enhancing the safety of riders,” she added.

Bolt also has a women-only category that seeks to address safety needs and improve women’s mobility options. The women-only category enables female passengers to request rides from female drivers, while at the same time, expanding Bolt’s ride options. The category further aims to enhance the safety and security of women who use Bolt’s platform, whether they are drivers or passengers.

Bolt says continues to constantly look to promote features and functionalities that improve the safety ecosystem of the app, by innovating and investing in providing the best experience for its users.

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Nixon Kanali

Tech journalist based in Nairobi. I track and report on tech and African startups. Founder and Editor of TechTrends Media. Nixon is also the East African tech editor for Africa Business Communities. Send tips to nkanali@techtrendske.co.ke.

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