Absa introduces bank withdrawal options on its Timiza app

Absa Bank has added an option on its Timiza App where customers can withdraw cash from any ATM machine across the country.

This marks another innovative step by the bank to ensure its customers are continently served through digital platforms.

Absa Bank’s Head of Digital Channels Steven Omamo said the upgrade on Timiza is in line with the bank’s commitment to continue investing in digitally-led innovative solutions that are relevant to evolving consumer needs.

“As a digital-first bank, we are continually developing new services and features on the Timiza platform in line with our strategy to enhance the efficiency of our digital services. The ATM withdrawal facility is a real game changer as it will enable both our retail and business customers to withdraw cash securely and conveniently from the convenience of their mobile phones,” said Mr. Omamo.

To access the service, Timiza customers will be required to login onto the Timiza App or use the designated USSD code and select the ATM withdrawal option. A unique voucher code (One Time Password) will instantly be sent to customers via a text message on their registered mobile number to authorize the withdrawal. The service attracts the same charges as the current ATM debit card withdrawal fees.

Safaricom’s Mpesa is among digital operators offering withdrawal options to customers which makes it more convenient especially in urban areas where ATM machines are relatively well spread.

We are intent on providing simpler, safer, and easier access to financial services for our Timiza customers and this marks another important milestone for us. We remain committed to our customers as we accelerate our efforts to deepen financial inclusion through digitization in keeping with Absa’s purpose of bringing possibilities to life,” added Mr. Omamo

Absa Bank’s Timiza app has onboarded more than five million users since its launch in 2018. On the Timiza app, customers can apply for loans of up to Kes 150,000 with a 30-day repayment period.

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Simon W Nderitu

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