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Here’s Everything You Need To Know About Samsung Smartphone Trade-in Program


Samsung is the first smartphone manufacturer in Kenya to have a trade-in program where smartphone users can return their old used phones in exchange for a discount on the new device. The program that was launched in March 2021 is available in select Samsung dealer shops across the country.

What smartphones are applicable for trade-in?

The trade-in program is available for the Note series devices, S series devices and A-80.

What phones can be acquired using the Trade-in program?

Currently, the program only applies for the S- 21 range of devices, that is the S21 Ultra, the S21+, and the S21

What condition should the phone I want to trade-in be in?

The phone should be in functional condition, i.e. the device must not be dead on arrival and it should be able to turn on.

Can I trade in two devices in order to get one device E.g. One S8+ and S9 + for the 28,000 discount on each?

No. The condition is that only one device can be traded in towards the purchase of the S21 series. If you have two devices you can purchase two S21 devices.

Do I receive the 28,000 cash back?

The Trade-in is a discount program hence, you will get an instant discount of 28,000 shillings discount on purchase of any of the S21 range of devices. There is no cash back applicable.

How long will the trade-in program last?

The trade-in program will be applicable till the end of June 2021. However, based on the market dynamic it may be extended until further notice thereafter.

What happens to the phones that are traded in?

The devices will be scrapped off for recycling.

Does the Warranty apply for the phone bought using the trade-in option?

Yes, it does. The S21 series comes with a 24-month warranty and will be applicable to customers who have purchased the devices through trade-in.

Does the Samsung Care+ apply for devices bought under the trade-in program?

Samsung Care+ is applicable for all three of the S21 devices. However, it is important to note that registration for the service must be done within 30 days of the device purchase. Any registrations that have crossed the 30day registration period will be considered null and void.

If I bought the device that I want to trade in another country, does the trade-in work for me?

You can trade-in your device irrespective of country of purchase. As long as the device is operational and within the set terms, the select trade-in store will accept your device and extend the instant discount to you.

Is the Trade-in available nationwide?

Yes, the Trade-in program is available at select Authorized Samsung Stores as well as select Safaricom stores country-wide.

Below is a list of Samsung Trade-in Authorized Stores

1

Samsung Experience Store : The Hub

Nairobi

2

Samsung Experience Store : Galleria Mall

Nairobi

3

Samsung Experience Store : JKUAT Towers

Nairobi

4

Riz Station : Diamond Plaza

Nairobi

5

Newtech Mobile Solutions

Coast

6

Samsung Experience Store : Digo Rd

Coast

7

Firi Electronics Ltd CBD

Nairobi

8

Samsung Experience Store : Nyali Centre

Coast

9

Panna Music Centre

Eldoret

10

Samsung Experience Store : WestEnd Mal

Nyanza

11

Samsung Experience Store : Junction Mall

Nairobi

12

Samsung Experience Store : Red Heron Mall

Syokimau

13

Avi Communications Ltd

Nairobi

14

Zetort Communications Ltd

Nairobi

15

Bansi Mega Mart Ltd

Nyanza

16

HARLEM TECHNOLOGIES (N/A)

Nairobi

17

Devi Stationers & Computers Ltd

Rift Valley

18

Beacon Technologies

Nairobi

19

Joris Electronics

Nairobi

20

Tesh Mobile Solutions

Nairobi

21

Show case

Nairobi

22

Family Phones Communication

Nairobi

23

Accapela Enterprise

Nairobi

24

Mobile Connect Express

Nairobi

25

PKAM Mobile Solutions

Rift Valley

26

Macks Electonics

Nyanza

27

Whiz tech mobiles and computers

Coast

28

Mobi Centre Baluchi

Coast

29

Keromatt

Kericho

30

Milano

Malindi

31

Wixcom Ltd

Meru

32

Senford Mobiles

Nyanyuki

33

Al’ Hashimiya Electronics

Malindi

34

Hotspot Diamond Plaza

Nairobi

35

Wasif Gifts : Diamond Plaza

Nairobi

36

Ventura Electonics : Diamond Plaza

Nairobi

37

Samsung Brand Store : Westside Mall

Nakuru

38

Samsung Experience Store : Village Market

Nairobi

39

Samsung Experience Store : Westgate Mall

Nairobi

40

Samsung Experience Store : TRM Mall

Nairobi

41

Samsung Experience Store : Sarit Centre

Nairobi

42

Samsung Experience Store : Capital Centre

Nairobi

43

Samsung Experience Store : Ciata Mall

Nairobi

44

Samsung Experience Store : Garden City

Nairobi

45

Samsung Experience Store : Hilton Arcade

Nairobi

46

Samsung Experience Store : Two Rivers Mall

Nairobi

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