MultiChoice launches self-service app for its Kenyan customers

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MultiChoice has unveiled a new mobile app for its Kenyan consumers to help them manage their customer service queries. The company says the app, known as MyDStv, has been specifically tailored to the Kenyan market to ensure minimal data consumption and ease of use

“In this ever-growing digital environment, it’s our mission to a stay ahead of the curve and continues to enrich our customers’ lives by putting them at the heart of everything we do. This app has been designed with the customer in mind to provide them with a simple and easy way for them to enjoy their video entertainment,” said Rajan Soobramoney, Head of Digital Enablement for Multichoice Africa. “The new app will form part of the numerous digital platforms that are innovative and functional to meet the ever-changing needs and demands of our valued customers.”

Once the app is downloaded, DStv customers – regardless of package – can log in using their customer details (Last Name OR Mobile Number PLUS their Smartcard Number) from wherever they may be. Once logged in, customers will be able to manage and pay their DStv account and view their payment history, manage notifications Settings, change their DStv Package, update contact details and even fix decoder errors.

“By enabling customers to independently manage their accounts, we expect to see a reduction in queries and queues at the call-centres, thereby freeing up our customer-facing staff to provide improved one-on-one support to those customers who require it. Our goal is to provide an accessible, affordable and efficient platform for self-service to improve overall customer experience when engaging with DStv,” concludes Rajan.

All DStv customers on any package can download the app on iOS and Android at no cost from 25 February 2019. The MyDstv app will be available for download from 25 February 2019 via the iOS and Android app stores at no cost.

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Nixon Kanali
Kanali is a freelance tech journalist based in Nairobi. For product reviews, pitches, guest posts, or interviews drop me an e-mail nickcanali@gmail.com/nkanali@techtrendske.co.ke.

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