Walk into any of the LG showrooms and you immediately feel the difference in the experience that makes this establishment one of your chosen few. There is no doubt that the customer service they deliver is one you value and trust but most likely they make a strong emotional connection with you that you find meaningful.
LG has developed a sincere curiosity to engage and connect with the customers and use the knowledge to forge strong connections. LG further expands the experience through the use of accessible social media to reach out to the consumers and they have developed products that are user-friendly.
Technology and innovative design have made many products and services more predictable and efficient and this has been made possible by the fact that with social media, it’s easy to map out and study consumer behaviour and patterns and see how best to leverage on that and plug into their needs and wants. Customer service convenience is a critical factor in determining how customers make decisions about what to buy, what services to use, where to go and with whom to engage. Technology has made this easy and yet very difficult at the same time
LG’s OLED TV is one product that has tapped into the quintessence of convenience and adaptability of a consumer, making the life of the user more easy, cost-effective and predictable. Adult life is a scam.
The OLED TV with AI ThinQ can brighten, dim or power off completely, achieving perfect black and displaying a level of picture detail impossible with any other television technology. The α9 Intelligent Processor* provides true-to-life images with incredibly rich colors, sharpness and depth to deliver the ultimate picture quality for viewing making your favourite shows and movies an immersive experience. And it all lives within a pristine, ultra-sleek design you won’t be able to take your eyes off.
Mr. Janghoon Chung the Managing Director at LG electronics Kenya believes that LG See’s their customers as invited guests to a party, and they are the hosts. It is their everyday job to make every important aspect of the customer experience a little bit better.
The customer is always right, quality in a service or product is not what you put into it, it is what the client or customer gets out of it.