E-commerce: Retailers should optimize supply chains to ensure customer satisfaction this festive season

The e-commerce shopping experience is increasingly becoming a popular option for consumers during the festive season. Retailers therefore need to pay careful attention to their supply chains during this period, as operations and delivery are key to client satisfaction, maximizing brand exposure and increasing revenue. Oliver Facey, Vice President of Operations for DHL Express Sub […]

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E-Commerce: Beware of potential customs charges when sending or receiving gifts internationally

In the lead up to the festive season, consumers are increasingly turning to e-commerce shopping portals instead of visiting physical stores due the convenience that these platforms offer. According to Oliver Facey, VP Operations for DHL Express Sub Saharan Africa, while local consumers are embracing the shift towards e-commerce, many are still not aware of the […]

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