With companies now looking for better and faster ways to interact with customers, Safaricom has today launched a new app that will enable the 7.8 million smartphone users on the network to perform a wide range of operations.
Available for Android and Ios users, the My Safaricom App will allow users to purchase of data bundles, access of information on data bundle balance, redemption and transfer of Bonga points, access to M-PESA statements as well as topping up other numbers.
Prepaid users can also view their airtime balance in real time while postpaid users can view usage or request a detailed invoice to be sent to their own email addresses.
In addition, the app contains searchable information on many of the services offered by Safaricom through the application named Knowledge Base, and according to Safaricom this will eliminate the need to contact customer care for assistance on many issues.
“With the emergence of a number of new services on our network, our app aims to place more control in the palms of our customers. Using a simple interface, users are able to view dynamic and real time updates on their call, SMS and data use. This aligns with our ambition to provide the best experience to our customers,” Bob Collymore, CEO, Safaricom said.
The app also include other management functions of SMS, Sambaza, Skiza and Roaming services; a store locator with opening times; a knowledge base containing vast information on Safaricom services; and the various means in which customers can get in touch with the contact centre.
The app is available on the Safaricom AppStore, the Apple App Store and Google’s Play Store for Android, and has already received more than 10,000 downloads. Functionality provided by the app will remain accessible through the *100# menu and other USSD menus.