Kaspersky Lab Global Support team has been granted an ISO 9001:2015 certification. The company becomes one of the first to be certified under the new version of the standard, which is the world’s most recognised quality management certification.
The Kaspersky Lab ISO 9001:2015 certification recognises the company’s global B2B and B2C technical support for its IT security solutions in Europe, Latin America, North America and Russia.
The ISO 9001:2015 standard is based on a number of quality management principles and covers five main processes including: the management of Kaspersky Lab client incidents, the management of mass critical incidents, the handling of client complaints regarding Kaspersky Lab customer support services, knowledge management, and the internal support of users at Kaspersky Lab. Thus, the standard provides the framework to continue to achieve, as well as benchmark, a consistent performance and service.
“Achieving this ISO certification is a great honor for the Global Support Team. This certificate is universal proof that Kaspersky Lab delivers high quality service to its customers. Our mission is to help them obtain the greatest value from our products and services and continuously provide them with upmost customer satisfaction. This certification, as well as other recent industry awards, further demonstrate our commitment to our customers and proves that they receive the quality of services that they deserve.” Alexander Voinov, Head of Global Support at Kaspersky Lab, said.
The accreditation according to Kaspersky Lab reconfirms the fact that Kaspersky Lab’s customers receive high-quality support, meeting all international standards, regardless of their industry.