I never knew how serious the Government was in getting all its operations online to promote efficiency and transparency until a friend of mine went trying to renew her driving license at the Huduma Centres and was told he had no option but to use the online portal.
The online renewal of driving licenses follows the introduction of E-citizen portal for government payment services. No new driving licenses will be issued from banks or Huduma Centres. I thought it would be easy to help two or three people by giving simple tips on how they can renew their licences online:
First, log into the NTSA new portal (www.ntsa.go.ke) and sign up for an e- citizen account all that is required here is your National Identity number and your first name as it appears on the National ID.
Once you create the account, the user will then be taken to a new window that displays services one can acquire from the portal including Application for provisional driving license, driving test application, application for an interim driving licence, driving license renewal, driving class endorsement, duplicate driving license and driving license information corrections.
Click on Driving License Renewal. Once the user is on this interface, he or she is guided on simple steps on how to renew the licence and all one needs is the Driver’s Licence Reference Number found on the first page of the driving license, titled C o C in brackets. One is also given a few guidelines plus the fees charged are also indicated on this phase i.e Kshs. 600 plus Kshs.50 for convenience fee for one year and Kshs. 1400 plus a convenience fee of Kshs. 50 for 3 years.
Once you are done with the few guidelines, the user then clicks on the apply now the option where one will be required to fill in the reference number as it appears on the Driving licence as well as fill in the renewal period. After filling, you will be required to choose a mode of payment which can be through M-Pesa or through a Debit/credit card. After the payment, submission, and successful application, one will be able to print their renewal slip.
NTSA also offers a mobile platform where one can find out their driving license details. One can always check by using the following process. Send the word ‘DL’ to 22430 to subscribe, then dial *512#, type in your ID Number / Passport Number (The Number you used during the application for the DL) or type in their Driving License Reference Number and then Click. Each transaction cost Kshs. 6.